Legal
Last updated 28 August 2026
These terms govern your use of Kayen Academy ("we", "us"), the online tutoring platform available at kayenacademy.online and its related lessons, materials, quizzes and AI tutor (together, the "Service"). By creating an account, enrolling in a subject, or otherwise using the Service, you agree to these terms.
Many of our students are minors, from Cambridge Primary through BGCSE/IGCSE level. If you are under 18, a parent or guardian should review these terms with you and take responsibility for enrollment and payment. By enrolling a child, a parent or guardian confirms they have the authority to agree to these terms on the student's behalf.
Kayen Academy provides online subject tutoring across Cambridge Primary, PSLE, JCE, IGCSE, BGCSE and select University of Botswana modules, delivered over Microsoft Teams, WhatsApp or Zoom, alongside notes, past papers, practice quizzes and an AI study assistant. We also assist with Botswana Examinations Council (BEC) Malepa account setup, but exam registration payments are made directly to BEC and are outside our Service.
You're responsible for the accuracy of the information on your account and for keeping your login details to yourself. Accounts are personal — please don't share your login or let someone else complete quizzes or lessons on your behalf. We may suspend or close an account that we reasonably believe is being misused.
Current subject and combo pricing is shown on our pricing page. Fees are billed monthly for as long as you remain enrolled in a subject. Enrolling during the exam period for revision-only support carries a late-enrollment fee of P100 per subject, as noted on our FAQ page.
We don't currently take card payments on the platform — enrollment is confirmed by submitting the enrollment form, and payment is arranged directly with us (bank transfer or another method we agree on). Lessons and platform access begin once payment for the relevant month has been received. To cancel a subject, let us know before your next billing month begins; we don't offer refunds for a month that has already started.
You agree not to:
Our AI tutor and quiz grading are study aids, not a substitute for your tutor's judgement. AI-generated explanations, practice questions and feedback are checked for quality but can occasionally be incomplete or contain mistakes — if something looks off, flag it with your tutor. Quiz scores and AI feedback support your learning; they don't replace official school or BEC assessment.
Notes, past papers, mark schemes, quizzes and other materials on the platform belong to Kayen Academy or our tutors and are made available for your personal study only. Please don't redistribute them outside the platform.
We collect the information needed to run the Service, including:
We use this information to provide lessons and materials, grade and give feedback on quizzes, send reminders about lessons, quizzes and payment, and to let a parent see the progress of a student they're linked to. We don't sell your information, and we only share it with the service providers that help us run the platform — our hosting provider, database provider, email provider, and Anthropic (whose AI model powers the AI tutor and auto-grading). These providers only process data on our behalf.
You can ask us to correct inaccurate information, or to delete your account and associated data, at any time by contacting us using the details below. We'll action reasonable requests promptly, though some records (like payment history) may need to be kept for our own accounting obligations.
We may update these terms as the Service changes. If we make a material change, we'll update the date at the top of this page. Continuing to use the Service after a change means you accept the updated terms.
We work hard to give every student a good learning experience, but we can't guarantee specific exam results or outcomes — those depend on many factors beyond our tutoring. To the extent permitted by law, our liability for any claim relating to the Service is limited to the fees you've paid us in the three months before the claim.
These terms are governed by the laws of Botswana.
Questions about these terms, or a request about your data, can be sent to tutor.kayenacademy@gmail.com or +267 74917361. We operate as a fully online tutoring service.